Welcome to Tripsira. By making a booking through Tripsira (“we”, “our”, or “us”), you agree to the following Booking Conditions. Please read them carefully before confirming your reservation.
1. Booking Confirmation
A booking is considered confirmed only after:
- We have received the required payment or deposit.
- You have received a booking confirmation from Tripsira via email or other written communication.
- All requested travel documentation has been provided where applicable.
We reserve the right to decline any booking before confirmation.
2. Payment
Payment terms vary depending on the travel service booked.
- A deposit may be required to secure your booking.
- The remaining balance must be paid by the due date specified in your booking confirmation.
- Failure to make payment by the deadline may result in automatic cancellation of your booking, and cancellation charges may apply.
We accept payment through approved payment methods displayed on our website.
3. Prices
All prices are quoted in British Pounds Sterling (GBP) unless otherwise stated.
Prices are subject to availability and may change before your booking is confirmed due to:
- Airline fare adjustments
- Hotel rate changes
- Currency fluctuations
- Government taxes or surcharges
- Supplier pricing updates
Once your booking has been confirmed and paid for, the agreed price will generally remain unchanged unless government-imposed taxes or unavoidable supplier charges apply.
4. Customer Responsibilities
It is your responsibility to:
- Provide accurate personal information.
- Ensure your passport is valid for the required travel period.
- Obtain any required visas, permits, or travel authorisations.
- Meet all health, vaccination, and entry requirements for your destination.
- Check all booking documents immediately upon receipt and notify us of any errors.
Tripsira is not responsible for losses arising from incorrect information provided by the customer.
5. Travel Documents
You are responsible for ensuring you possess:
- A valid passport
- Required visas
- Travel insurance
- Vaccination certificates (where applicable)
- Any other documentation required by the destination country
Failure to present the required documents may result in denied boarding or entry without entitlement to a refund.
6. Changes to Your Booking
If you wish to amend your booking after confirmation:
- Requests must be made in writing.
- Changes are subject to availability.
- Airlines, hotels, and other suppliers may charge amendment fees.
- Tripsira may also charge an administration fee where applicable.
Not all bookings can be amended.
7. Cancellation by You
Cancellation requests must be submitted in writing.
Cancellation charges will depend on:
- The supplier’s cancellation policy
- The timing of your cancellation
- Non-refundable deposits or services already confirmed
Certain bookings, including promotional fares and special offers, may be completely non-refundable.
8. Cancellation by Suppliers
Occasionally, airlines, hotels, tour operators, or other suppliers may cancel or significantly change booked services.
Where possible, we will:
- Inform you promptly;
- Offer available alternatives; or
- Process any refund provided by the supplier.
- Tripsira acts as an intermediary and cannot accept liability for supplier decisions beyond applicable legal obligations.
9. Force Majeure
We shall not be liable for delays, cancellations, losses, or changes caused by events beyond our reasonable control, including but not limited to:
- Natural disasters
- Severe weather
- War or civil unrest
- Government restrictions
- Pandemics
- Airport closures
- Airline operational disruptions
- Industrial action or strikes
In such circumstances, supplier policies will determine any refunds or alternative arrangements.
10. Travel Insurance
We strongly recommend that every traveller purchases comprehensive travel insurance covering:
- Medical emergencies
- Trip cancellation
- Lost baggage
- Personal belongings
- Flight disruption
- Personal liability
Failure to obtain suitable insurance is entirely at your own risk.
11. Flights and Schedule Changes
Flight schedules are determined by airlines and may change without notice.
Tripsira cannot guarantee:
- Specific flight times
- Aircraft type
- Airline schedules
- Seat allocation
Customers should reconfirm flight details before departure.
12. Accommodation
Accommodation descriptions, facilities, ratings, and photographs are provided by hotels or suppliers and are believed to be accurate at the time of publication. Facilities may change without prior notice. Special requests, including room preferences, adjoining rooms, or accessibility requirements, cannot be guaranteed.
13. Liability
Tripsira acts as an agent for airlines, hotels, tour operators, transportation providers, and other travel suppliers. Our responsibility is limited to arranging your booking.
We shall not be liable for:
- Supplier negligence
- Flight delays
- Missed connections
- Loss of luggage
- Personal injury
- Property damage
- Additional expenses resulting from circumstances beyond our control
Nothing in these Terms excludes liability where such exclusion is prohibited under applicable law.
14. Complaints
If you experience a problem during your trip, you should first report it directly to the relevant supplier (hotel, airline, tour operator, etc.) so that they have an opportunity to resolve the issue. If the issue remains unresolved, please contact Tripsira as soon as reasonably possible after your return, providing all relevant supporting documentation.
15. Data Protection
We collect and process personal information solely for the purpose of arranging your travel services and complying with legal obligations. Your personal information will be handled in accordance with our Privacy Policy and applicable UK data protection legislation.
16. Website Information
While we make every effort to ensure that information published on our website is accurate, occasional errors may occur. Tripsira reserves the right to correct pricing errors, typographical mistakes, and inaccurate information at any time without prior notice.
17. Governing Law
These Booking Conditions shall be governed by and interpreted in accordance with the laws of England and Wales. Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.
18. Contact Us
If you have any questions regarding these Booking Conditions, please contact Tripsira UK using the contact details provided on our website. By confirming your booking, you acknowledge that you have read, understood, and agreed to these Booking Conditions.
